Senior Director Business Integrity - Internal Audit
Jackson Hewitt is seeking a Senior Director of Business Integrity who will lead the Revenue Management and Operational Compliance functions for Jackson Hewitt, relating to its franchise and company-owned operations of more than 5,200 locations nationwide, including 2,700 in Walmart stores. Reporting to the Vice President, Deputy General Counsel, the Senior Director of Business Integrity will ensure that appropriate policies, controls, and governance processes are established to identify and address revenue management and operational compliance matters. Additionally, this leader will develop and execute on a strategic plan of audits of Jackson Hewitt-owned as well as franchised operations, report on the findings from such audits and manage the implementation of any resulting actions or recommendations.
This is a hybrid position, working three days (Tuesday to Thursday) in our Jersey City, NJ headquarters and two days (Monday, Friday) on a remote basis.
What you’ll do here:
- Lead, coach and develop a business integrity team into a best-in-class operational compliance and revenue management function that is valued and respected at all levels of the Company
- Define a clear strategic plan for the business integrity function at Jackson Hewitt, focused on ensuring revenue management and operational compliance, that aligns with the Company’s strategic priorities and long-term goals
- Lead revenue management efforts designed to ensure franchisee compliance with royalty payment obligations and loss prevention initiatives designed to ensure accuracy of franchisee reporting for over 3,000 retail locations nationwide, and coordinate escalation to litigation, investigations and enforcement personnel where necessary
- Lead brand integrity efforts designed to ensure both Jackson Hewitt-owned and franchised operations satisfy operational compliance obligations
- Work closely with the Legal Department and other internal stakeholders to review the adequacy and effectiveness of the business integrity function’s key processes and controls, identifying and executing on improvement opportunities and recommending enhancements
- Work constructively within the Legal Department, as well as with relevant business segments and corporate functions, to address any significant issues identified in the course of revenue management, loss prevention and operational compliance audits and reviews
- Establish best-in-class processes and utilize existing technology and internal and external resources to drive efficiencies into the Company’s audit practices, enhancing the deployment of new technologies, processes and data analytics
- Develop a strategic approach to risk identification across the Company and work closely with relevant business stakeholders to ensure the development of effective risk management plans and capabilities, particularly in the areas of revenue management, loss prevention and brand integrity
Skills you’ll bring for success:
This position requires several years of experience in roles of progressive responsibility, including strong experience in leadership and management. Although not required, experience in or familiarity with the retail sector is preferred. In order to excel in this position, this individual should possess excellent communication skills and the power of persuasion, acute business acumen, and a demonstrated desire to succeed. The ideal candidate must have the learning agility, initiative, and energy to both keep up with and contribute to new and changing business demands and initiatives. This role will require experience working in a fast-paced environment and the ability to adjust and respond to dynamic business conditions.
The ideal candidate should also possess the following qualifications and attributes:
- A demonstrated command of technical audit principles, standards, and capabilities with on-the-ground experience of driving improvements in business operations
- Experience with operational compliance, revenue management or other audit function in a franchise or retail environment
- Proven ability to manage multiple projects and deadlines effectively
- Experience operating, leading and working with teams across multiple locations
- The ability to effectively communicate audit results and recommendations, verbally and written, to franchisees, senior leadership, and other key stakeholders
- A willingness and desire to be a true business partner, add value and drive impact, and push the Company to continuously improve
- The ability to work effectively and cooperatively across all levels of the business, mobilizing key business partners around a clear set of goals
- A high degree of business acumen, and the ability to seamlessly flex between detailed analysis and high-level discussions with senior leadership around business strategy and commercial risk
- The foresight to identify critical areas of risk and potential points of failure coupled with the ability to act swiftly and appropriately to address identified risks and mitigate future exposure
- An affinity for technology, creativity and innovation, and capable of identifying opportunities to use new technologies and processes to drive efficiencies
- A Bachelor’s degree is required. An advanced degree in Finance and/or Accounting or CPA is preferred.
What You’ll Get If You Join Us:
- Competitive Salary + Bonus
- Unlimited Paid Time Off + 12 Paid Holidays
- Fidelity 401k + Match
- Medical, Dental, Vision, EAP, Supplemental, Life, STD, LTD, HSA, FSA, Commuter
- Wellness activities throughout the year
- Parental Leave, Elder Care Leave, Volunteer Time Off
- Education Assistance (Reimbursement) Program
- Employee Referral Program
- Pet Insurance
- Company Celebrations, Appreciation Events, and Team Building
- Business casual dress with jeans daily
- Innovative culture with an open and collaborative environment
- Many opportunities to develop core and new skillsets and have a stake in your own success
- Freedom to create your best work and make a visible impact on the organization
Start a career and Get More in Return®. Jackson Hewitt offices are working hard for the hardest working, and we are on a mission to completely change the way our customers engage with their taxes. At Jackson Hewitt, you’ll find work that works for you and adds up. We’ve got flexibility, career development opportunities, and a chance to work in your neighborhood. We’ve got your back, since we are one of the nation’s largest retailers (nearly 6,000 locations). We have a passion for our employees and our customers. We recognize and appreciate our corporate and local office team members are our greatest assets.
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Other details
- Job Family Legal
- Pay Type Salary
- Employment Indicator Corporate
- Min Hiring Rate $175,000.00
- Max Hiring Rate $215,000.00
- Required Education Bachelor’s Degree
- Jersey City, NJ, USA